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FriendlyGamer31
Level 5: Ponderer
FriendlyGamer31
Posts: 60
Registered: ‎16-02-2018
Accepted Solution

Payments - Non Refresh and a Normal Contract

on ‎02-07-2018 23:29

I have a Pay Montly phone contract that comes out of my Bank by Direct Debit every month.  I have recently ordered a Samsung Galaxy Tab A 10.1 2016 on Refresh.

 

My question is Does the Airtime and the Device Payments come out at the Same time or do I have to Pay them Each seperately.  I am not sure on how this works.

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Cleoriff
Posts: 70,470
Topics: 674
Registered: ‎14-01-2013

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

‎02-07-2018 23:49 - edited ‎02-07-2018 23:52

Hi @FriendlyGamer31

Yes they both come out of the bank at the same time

See here https://www.o2.co.uk/help/account-and-billing/first-bill

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Welcome to the forum by the way Welcome

*The Game Is On*


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EmilieT
Posts: 4,833
Registered: ‎18-04-2018

Re: Payments - Non Refresh and a Normal Contract

on ‎03-07-2018 10:50

Hi @FriendlyGamer31 Wave I hope @Cleoriff's reply above clarified the process for you, but please let us know if there's anything else the Community could help you with! 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
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→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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FriendlyGamer31
Level 5: Ponderer
FriendlyGamer31
Posts: 60
Registered: ‎16-02-2018

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

‎03-07-2018 20:02 - edited ‎03-07-2018 20:05

.  Although it would be a good idea if you could Pay Online for making extra payments towards the Device instead of having to call them.

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MI5
Posts: 87,099
Topics: 529
Solutions: 11,012
Registered: ‎04-04-2012

Re: Payments - Non Refresh and a Normal Contract

on ‎03-07-2018 20:07

You can through the MyO2 app or O2Ask.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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