Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 11: Motivator
FriendlyGamer31
Posts: 119
Registered: ‎16-02-2018
Accepted Solution

Payments - Non Refresh and a Normal Contract

on ‎02-07-2018 23:29

I have a Pay Montly phone contract that comes out of my Bank by Direct Debit every month.  I have recently ordered a Samsung Galaxy Tab A 10.1 2016 on Refresh.

 

My question is Does the Airtime and the Device Payments come out at the Same time or do I have to Pay them Each seperately.  I am not sure on how this works.

Report Content
Message 1 of 5 (888 Views)
Reply
0 Kudos
Cleoriff
Posts: 96,997
Topics: 757
Registered: ‎14-01-2013

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

‎02-07-2018 23:49 - edited ‎02-07-2018 23:52

Hi @FriendlyGamer31

Yes they both come out of the bank at the same time

See here https://www.o2.co.uk/help/account-and-billing/first-bill

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Welcome to the forum by the way Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Report Content
Message 2 of 5 (879 Views)
Reply
Former Staff
EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Payments - Non Refresh and a Normal Contract

on ‎03-07-2018 10:50

Hi @FriendlyGamer31 Wave I hope @Cleoriff's reply above clarified the process for you, but please let us know if there's anything else the Community could help you with! 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 3 of 5 (799 Views)
Reply
0 Kudos
Level 11: Motivator
FriendlyGamer31
Posts: 119
Registered: ‎16-02-2018

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

‎03-07-2018 20:02 - edited ‎03-07-2018 20:05

.  Although it would be a good idea if you could Pay Online for making extra payments towards the Device instead of having to call them.

Report Content
Message 4 of 5 (740 Views)
Reply
Highlighted
MI5
Posts: 113,976
Topics: 568
Solutions: 15,347
Registered: ‎04-04-2012

Re: Payments - Non Refresh and a Normal Contract

on ‎03-07-2018 20:07

You can through the MyO2 app or O2Ask.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 5 of 5 (733 Views)
Reply