on 25-06-2018 11:37 - last edited on 25-06-2018 12:01 by Martin-O2
One of O2 staff keedp on blocking my number [Removed] sice I disagreed withs him
O2 is bllocking me at least 2 -3 times a day for 1 hour or two
Whehn this harrasment will stop ?
Who is responsible for this ?
on 25-06-2018 11:56
25-06-2018 12:00 - edited 25-06-2018 12:02
The main reason O2 block your phone is if the bill hasn't been paid
Edited to add you may even need a new sim if this happens a couple of times a day. You can get one online or from any O2 shop....Though speak to customer services first.
on 25-06-2018 12:07
More often than not if you havent paid your bill you will be barred, What happens if you call up and get it removed it will automatically go back on.
You need to call customer service and get your account put on hold til you can pay it, Usually before your next billing date, If that is an issue then you go to payment management and ask them to hold your account but you recieve an outgoing call bar unfortuntley.
O2 Customer Service Advisor,
If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
on 25-06-2018 12:14
@Morgan200You need to explain in more detail about the time 'you disagreed with O2'.
Unless we understand what the issue is we can't help- other than advising, as I said, to contact O2 themselves.
on 25-06-2018 12:17
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 25-06-2018 12:33
o2 will only put the account on hold if there is sufficient doubt, or there is an issue.
CS cant take bars off only Customer Accounts/ Payment teams, and they will tell you that the system may put the bar back on especially if the batch run has already been run.
Simple answer to stop this is to pay your bill, otherwise I think after 5 days they will disconnect you, and charge you £21 to be reconnected (£3.50 late charge and £17.50 to reconnect).
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts
on 25-06-2018 12:56
What exactly is the disagreement with the bill? Too high? What are any extra charges for? Maybe we can advise...
on 25-06-2018 13:15
@Morgan200 Your explanation concerning your problem is a little vague. It would help if you replied to clarify your situation. If your phone is blocked because of non-payment, and you cannot use it to phone O2 customer service, you can call for free on 0800 032 1402 from any phone.