Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Live chat down?

Has the live chat been down today? I've been trying to talk to someone for 6 hours now and its been constantly showing "give us a moment, we are checking if there is agent available".

Resolved! Bills

trying to reduce my monthly bill but not getting much help from 02.but cannot afford to leave due to the amount still owed on device.any help will be much appreciated.

Resolved! Signal at home

Well it looks like my signal problems will not ever be resolved.I have been offered £4 a moth off my contract (50+) or just to cancel contract and hand back my phone?! THERE is nothing they can do.as the signal just doesn't get to us. The postcode sa...

Resolved! Airtime

My device plan has ended and I have a new phone but I am still being billed for airtime on my old phone. Why is this?

Resolved! Beware of Cyprus

All users beware of going to northern Cyprus although the whole world knows it as CYPRUS 02 have decided it is turkey even though turkey is 468 km away . I have incurred extra charges of £39 for visiting northern Cyprus NOT turkey

Resolved! No data abroad 2 holidays in a row

Hi,For the 2nd holiday in a row I’m unable to receive any data & get no service.Please can someone help me? I’m sure I need my international bars removed, I have a feel this is the reason

Resolved! end of contract

my contract ends next month but i dont want to upgrade, can i roll on with this contract? if so will i pay less as i will have paid for my handset?

Resolved! Delivery and ukmail

Hi , Upgraded to an iPhone X for delivery Saturday. It never came. Tracking number with ukmail doesn’t exist and ukmail can’t help. O2 can’t help either as as far as they’re concerned the order was completed and sent at their end.Any ideas what happe...

Resolved! Student discount problems

hey im hoping for some help, I have been passed from pillar to post by O2 and still cannot get my issue resolved. I have just got a new refresh contract and was told that as im a student I can get 20% unidays discount. I registered to unidays and got...

Resolved! Check account

Hi , i am a foster Carer and my foster child’s phone is in my name but I have no idea what the account name and password are. I need to check the account but I cannot get on because o2 want to send a code to his phone to get access. I’m going round i...

O2

Forum Posts