Solved: NUMBER CHANGE

Melissa3 · ‎23-06-2018

Just rang cs to change my number was told she will send me a text with my number on but the call dropped now it says SIM not provisioned?? And I can't ring cs anyone having any ideas

Bambino · ‎23-06-2018

@Melissa3 You can try Live Chat https://www.o2.co.uk/contactus

Should that not work, you can call customer service on any phone or Skype on 0800 032 1402

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎23-06-2018

@Melissa3 You can try Live Chat https://www.o2.co.uk/contactus

Should that not work, you can call customer service on any phone or Skype on 0800 032 1402

I DO NOT WORK FOR O2

Anonymous · ‎23-06-2018

Sounds like they may have started the process before actually sending you the text

MI5 · ‎23-06-2018

Once the swap completes you will be able to call back for your number.
Just reboot your phone every half hour or so until it connects.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-06-2018

Or once connected text MY NUMBER to 2020.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎25-06-2018

Hi @Melissa3, has you number now changed or do you need further help? Let us know how you get on with this

→ Access for You: Registration - Find out how to register for our Access for You service.
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