Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! do o2 cap usage charges on pay monthly

travelling to canada will my data and minutes be capped once i exceed my plan limit

Resolved! Carrying my number across

Hi there, I recently started a contract with O2 for an iPhone 8 and have been trying to carry my old number from my giffgaff sim over, I have filled in a form about carrying over my number and even had help from a guru, yet it’s been nearly a week an...

Resolved! Calls to Germany

Why have I been charged with calls to germany when it shows that these are within the Eurozone covered by mymonthly bundle, or are they ??

Cancel account

How i can cancel account online??

Internet data transfer in populated areas/big city

The O2 telecommunication network doesn't respect the contract terms, and also me as a customer.I am very unhappy with this network. Yesterday I was unable to enjoy the Internet in the most important and tourist areas of London. And not only in London...

Resolved! Unwanted texts and emails

How can I stop O2 sending me unwanted texts and emails? The unsubscribe button on their emails doesn’t work and when I call 2220, I’m told I only receive information about my account. This is clearly untrue - I’ve had several texts/emails in recent w...

Resolved! Open 25% discount code

Does anyone know how a company in the Public sector can sign up to receive the 25% discount?

Resolved! Rejected for contract

So, a few days ago. I applied for 2 contracts with o2 separately (due to stock being available at the time). The first time I went through the process but cancelled as they had my old details for a closed account so cancelled and it said, I would hav...

Unlocking phone

I am trying to unlock my Samsung galaxy s7phone I spoke to somebody online and they sent me a code to unlock, I was told to put in an active sim and put in the code and it would unlock tried this twice now and no joy, the email also says if it does n...

Rewards

I just joined PAYG. Ported NY new number. Can't seen to join rewards. Can't call as 25p and I am on big bundle and don't want to have to excess top up. Very poor experience so far am thinking of going back to giff gaff

O2

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