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Jetjewellry
Level 1: Joiner
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on ‎30-06-2018 23:24

on ‎30-06-2018 23:24

Paid overdue bill by link sent by text, O2 say they haven’t received it, but showing in bank account as paid to O2 UK LTD, any help please
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MI5
Level 94: Supreme
In response to Bambino
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on ‎01-07-2018 00:03

on ‎01-07-2018 00:03

@Jetjewellry this isn't O2 so we can't check your account.

Please call customer services on 202 from your phone or via the numbers on link http://www.o2.co.uk/contactus 

If you can call close to 8.00am in the morning, you should avoid a long wait to speak to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎30-06-2018 23:27

on ‎30-06-2018 23:27

How long ago did you pay the bill?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎30-06-2018 23:37

on ‎30-06-2018 23:37

@Jetjewellry Please take a look at this link: https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
In response to Bambino
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Registered:

on ‎01-07-2018 00:03

on ‎01-07-2018 00:03

@Jetjewellry this isn't O2 so we can't check your account.

Please call customer services on 202 from your phone or via the numbers on link http://www.o2.co.uk/contactus 

If you can call close to 8.00am in the morning, you should avoid a long wait to speak to them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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‎02-07-2018 12:18 - edited ‎02-07-2018 12:19

‎02-07-2018 12:18 - edited ‎02-07-2018 12:19

Hi @Jetjewellry, have you made any progress with this? Was the link directing you to pay in MyO2? Please let us know how you're getting on, and welcome to the forum slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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