30-06-2018 10:28 - edited 30-06-2018 10:29
30-06-2018 10:28 - edited 30-06-2018 10:29
Hi,
Since moving house I have noticed my reception is very low during standby. My Android phone reports average values of -114 to -119 dBm which is about as bad as it gets, however, if i make a call the signal strengh immdiately improves and if I switch back to the SIM status page it will now be showing -95 dBm. Once the call has ended reception slowly creeps back to the first set of values
Is this behavior normal?
Thanks.
Solved! Go to Solution.
on 30-06-2018 14:02
on 30-06-2018 14:02
@Coup Your signal can be affected by a slew of issues, including what your house is constructed from. You can check your coverage and the status of your local mast here: https://www.o2.co.uk/coveragechecker
Here's a couple of other links that might help you as well:
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
on 30-06-2018 10:48
on 30-06-2018 14:02
on 30-06-2018 14:02
@Coup Your signal can be affected by a slew of issues, including what your house is constructed from. You can check your coverage and the status of your local mast here: https://www.o2.co.uk/coveragechecker
Here's a couple of other links that might help you as well:
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
on 30-06-2018 19:17
on 30-06-2018 19:17
As you don't state the phone you are using it's not possible to say if 4G calling (VoLTE) is enabled but it sounds like it's switching to 4g when on standby (which is weaker at 2600 Mhz) and 3G when calling.
To test this:
Go to Settings > Network and Internet > Mobile Network
Tap Advanced > Preferred network and change this to 3G.
Phone will momentarily lose service and then should log back onto 3G.
See if the problem still occurs, repeat the process to switch back to 4G if you like.
on 02-07-2018 11:59
Hi @Coup, have the replies above answered your question? How are you getting on with this?
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