Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit checks Pay monthly

Hello. I upgraded my tablet to a iPad in October everything went through ok even though I do have a poor credit score and wasn’t sure if they did a credit check on it or not, but I’m going to be upgrading my phone this Christmas and wondered if they ...

Resolved! How do I contact o2?

I bought a data bolt on for a tenner thinking I must have gone over my allowance. I’ve since found that everyone is without mobile data, not just me. I’m trying the help section and contact us section but it just sends me round in circles. I’m sooooo...

Resolved! No service

I have been having data problems all day. This also is affecting calls in an out going an text messages as well. Is there any compensation we can claim.

Resolved! Recent outage

How much longer is this issue going to continue?As all of my contracts are currently affectedThe lack of communication is disgraceful leaving millions in the lurch like this.

Resolved! Cannot access Internet using mobile data

I have not been able to access the Internet with my O2 mobile data since yesterday, when my monthly data allocation was reset. I can make/receive phone calls and send/receive text messages as normal.At the monent I can only access the Internet on wif...

Resolved! How to get phone unlocked quickly

With the recent issues with the network, I'm looking to get my phone unlocked so I can use a temporary SIM with another network. I'm away this weekend so won't have access to Wi-Fi so it's really important that I can get calls and texts to people in ...

Resolved! no data all day

no data all day clearly a breach of contract can i walkaway from it and if not what compensation are you offering ?

Resolved! 4G scandal!

Why am I paying £30 odd quid a month and can barely get 4G.. I live in London.. I rely on this service to navigate.. no such luck!.. do I / should I get a rebate?!?.. or do just go social media?.. up to you O2!..

Resolved! No network

No data my daughter can't ring me or nothing will we be getting compensation for it being down all day

Resolved! No signal or 4g for 12hours but O2 managed to send my 4 bills

How come we have been out of signal and 4g for 12hours now but O2 have managed to send me a text to say my 4 bills are ready to view!!!Hope they are not excepting us to pay for the lack of service

O2

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