Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Balance left to pay off the contract (not refresh)

Hi, I was wondering how many days after I pay last month's bill will the balance left to pay(if I'd want to upgrade now, which I do) go down? Because I've seen it goes down each month after I pay the bill...but so far this time it didn't and I want t...

Resolved! Data not throttled or stopped?

Good morning! Yesterday I received a text to say I’d run out of data. Not a surprise as I’ve hammered it this month! However, it’s supposed to be stopped or throttled when you reach the end and mine just carried on working. Is it something that updat...

Resolved! Nightmare (I now have two separate contracts)

Two weeks ago I went to Carphone Warehouse and traded in my old phone for a new one. Because it was early they wouldn't let me upgrade without switching to a higher data plan (50gb a month! Who on earth needs that?), seemed like nonsense but thems th...

Hell

I wouldn't make any call or receive any call last five dayes. Mine [REMOVED], only active text and data service. Please someone help me out from stupid o2 network.[Removed]

Resolved! Unsolicited premium text -secret sales

Hi.I have a contract which for my daughter. She received a text today which days she has subscribed to secret sales codes for £4.50 a month from Mobtech. Until she texts stop to 60031.She is only 10 and has never signed up for anything like this. We ...

Resolved! Cancelled contract - still being charged

I anticipate a similar experience after being on the phone for over 1 hour and not getting a satisfactory response. O2 have promised to credit my phone account and to call me back within 24 hours to arrange transfer to my bank account. Because of the...

Strange mobile calls all day

I’ve been strange mobile number calls all day then I ask who it is and they say I’ve called them or text them which I haven’t and there is no record on my phone of me doing these call can someone enlighten me as it’s getting alarming

Resolved! SB7 Scamm and O2 contact

Hi everyone, I recieved my monthly bill and, after realised I've been charged almot 18 pounds extra, I contacted O2 customer service. Turned is a scam from SB7 Mobile, a despicable company that none is sizing and controling, making frouds as we speak...

Resolved! Internet APN?

Recently bought a samsung galaxy book 10.6. When trying to connect to o2 it comes up with `Cant connect to this network. Add an internet APN and make sure you have an active data plan?` Can anyone assist please?

Resolved! Keeping old number

Just upgraded to sim only deal. How do I keep my old number. Thanks Jabs

O2

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