Solved: Premium Service charge 34060012

DeeG · ‎22-06-2018

I have a iPad monthly contract and have just had the following appear on my bills

Premium Rate service charge 34060012 @ £3.75 each time.

Any ideas what this is?

MI5 · ‎22-06-2018

See help here for what to do https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-06-2018

Hi @DeeG

See help here for what to do https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-06-2018

@DeeG You will have to contact the company charging you to get a refund not O2

jonsie · ‎22-06-2018

Have you received texts from a short code thanking you for subscribing?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

adamtemp64 · ‎23-06-2018

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

EmilieT · ‎25-06-2018

HI @DeeG, and welcome to the forum! I hope you found the information you needed in the replies above, but do let us know if you have any additional questions. Thanks @MI5, @Anonymous, @jonsie and @adamtemp64 for chipping in to help

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