Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Exchange

HiI can exchange my phone once within 14 days. I upgraded online and collected instore the same day. Can i just take the phone back to that store and swap for the samsung s9 plus. Im not sure because i upgraded online and only collected instore thank...

Resolved! Russia

Has anyone travelled to Russia with O2? Looking at the website it seems ridiculously expensive, you can go to some very obscure places and receive better rates than what you can in what is a European Country. £120 for 200mb over the course of a month...

Resolved! Iphone SE Unlock-why a non o2 sim required

Chose to unlock my SE this afternoon amazed I got an e-mail an hour or 2 later advising my phone is unlocked as soon as I insert a non o2 sim and see confirmation on screen.Slightly confused as I don't have any non o2 simsSE is going to a 3rd party r...

Resolved! 02 PAC Request issue

I was a SIM only business customer for around 6 years and two weeks ago I decided to go ahead and close my business down for personal reasons. It was time to review my mobile SIM package and consider shopping around. I phoned 02 to ask for my PAC Cod...

Resolved! MMS redirected

Hi,tonight my sister sent me a couple of MMS. Although my phone displayed them I received a o2_alert text informing me that i had been sent a media message from xxxx(my own number) that my device does not support. I was given a link and code to acces...

Resolved! Sim swap

My iPhone has been unlocked. How soon must I put my new sim in? Is there a time window you must observe? Thanks

Resolved! Debit card charged without my authorisation

OK i was looking at taking on a second hand set. Am already with o2 on pay monthly. Entered all my details plus my debit card details and on the webpage it clearly stated my card would NOT be charged unless my order goes through. Well the order did n...