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Level 1: Joiner
Posts: 1
Registered: ‎16-11-2018

Over charging phone bill every month


every single month my phone bill is £100 pounds or just under, and the cant give me a straight answer to why, and then when i say im struggling to pay it every month, they say that they can only put a hold on it but it will cost to do so... 

is there anything they can do? sob

Level 1: Joiner
Posts: 13
Registered: ‎12-11-2018

Re: Over charging phone bill every month

[ Edited ]

In MyO2  under 'view bill' can you see anything under 'extra charges and purchases' ? 

Posts: 112,377
Topics: 565
Solutions: 14,992
Registered: ‎04-04-2012

Re: Over charging phone bill every month

Understand why is the first step.
You have monthly allowances and everything outside of those are chargeable.
Things such as international calls, premium rate calls and texts, MMS messages etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 0

Re: Over charging phone bill every month

Posts: 82,738
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009
Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: Over charging phone bill every month

OMG, once you find out whats causing these charges it would be good to post back to find out how you got this resolved or if you upgraded your tariff?

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Over charging phone bill every month

Hi @KAZ_21, I'm sorry to hear you're having some issues with your monthly bill confused There are some great suggestions above that should help you understand it better, but please do come back and let us know how you're getting on with this!



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