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Over charging phone bill every month

KAZ_21
Level 1: Joiner
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ARGH!!!!! 

every single month my phone bill is £100 pounds or just under, and the cant give me a straight answer to why, and then when i say im struggling to pay it every month, they say that they can only put a hold on it but it will cost to do so... 

is there anything they can do? sob

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eihei
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In MyO2  under 'view bill' can you see anything under 'extra charges and purchases' ? 

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MI5
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Understand why is the first step.
You have monthly allowances and everything outside of those are chargeable.
Things such as international calls, premium rate calls and texts, MMS messages etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Not applicable

jonsie
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dgilbert2
Level 13: Prompter
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OMG, once you find out whats causing these charges it would be good to post back to find out how you got this resolved or if you upgraded your tariff?

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EmilieT
Former Staff
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Hi @KAZ_21, I'm sorry to hear you're having some issues with your monthly bill confused There are some great suggestions above that should help you understand it better, but please do come back and let us know how you're getting on with this!

 

 

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