Over charging phone bill every month

[KAZ_21]

ARGH!!!!! 

every single month my phone bill is £100 pounds or just under, and the cant give me a straight answer to why, and then when i say im struggling to pay it every month, they say that they can only put a hold on it but it will cost to do so... 

is there anything they can do? 

[eihei]

In MyO2  under 'view bill' can you see anything under 'extra charges and purchases' ? 

[MI5]

Understand why is the first step.
You have monthly allowances and everything outside of those are chargeable.
Things such as international calls, premium rate calls and texts, MMS messages etc.

[Anonymous]

Hi @KAZ_21 have a read of this

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

[jonsie]

This may help too

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

[dgilbert2]

OMG, once you find out whats causing these charges it would be good to post back to find out how you got this resolved or if you upgraded your tariff?

[EmilieT]

Hi @KAZ_21, I'm sorry to hear you're having some issues with your monthly bill  There are some great suggestions above that should help you understand it better, but please do come back and let us know how you're getting on with this!