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Supposedly I have an Invalid Email?

--kyezer--
Level 1: Joiner
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Registered:

So I get a bill emailed to me every month from O2. It says the account number and what phone number is relates to. When I try to sign in to view the bill - using this link in the email: https://accounts.o2.co.uk/signin. But it redirects the page to a Virgin O2 sign on page (very long link below). I use the same email the bill is sent to and get this error message "This Virgin Media email address isn’t valid". Admittedly I've had this issues for ages but not been that bothered because the bill never changes but it is annoying I cannot sign in. I have tried raising this with O2 but their suggested solution was to get a new SIM to set up a new account or get a new contract, which seems madness considering a) they email me every month with the bill and b) the email address is valid and I can use it. Any ideas? It's definitely seems a login issue as it happens trying to sign in at this page I'm redirected to:

 

https://oauth.virginmediao2.co.uk/as/authorization.oauth2?state=1267275587&response_type=code&acr_va...

 

Oh. And all I get is the "try again" option. Nothing else. And no matter how many times I try the same email again it's the same error. Grrr

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MI5
Level 94: Supreme
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@--kyezer-- 

Known issue.

@Dave-O2 sounds like another one the same as mine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
Community Manager
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Thanks for the tag @MI5 

 

@--kyezer-- Please drop me a PM with your mobile number and email address and i'll get your details added to the ongoing case 👍

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