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New Ipad Pro - still waiting but I've been charged

Reebo_79
Level 1: Joiner
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on ‎18-12-2018 13:11

on ‎18-12-2018 13:11

Is anyone still waiting for their new Ipad pro?

I orderede mine on 4th Nov and said delivery would be in more than 4 weeks

I have just been billed from the 1st Dec for the device and this months data, with no sign of my new ipad.

 

Im struggling on the phone as it is telling me that they are sending me a code to the number im talking about, however i dont have it.

 

And online chat is never available.

 

Can anyone offer any advice?

 

Thanks

 

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viridis
Level 56: Guvnor
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on ‎18-12-2018 13:15

on ‎18-12-2018 13:15

1tb I presume?
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MI5
Level 94: Supreme
In response to viridis
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on ‎18-12-2018 13:15

on ‎18-12-2018 13:15

Many still waiting https://community.o2.co.uk/t5/Welcome-News/iPad-Pro-2018-Pre-order-on-2-November/m-p/1165586#M26924
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎20-12-2018 09:49

on ‎20-12-2018 09:49

Hi @Reebo_79, and welcome to the forum Wave I just wanted to check if you managed to get through to someone in Customer Service since you last posted, to settle your query around the billing?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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