I took out a new contract with O2, a Plus plan, which included a new sim and disconnection of one of my numbers. The cs adviser said "trust me" after a lengthy conversation. No word for a month. Paid November bill as usual then December bill dropped but cs could not access it when I rang, so agreed to cancel the TNT that had not been "on us" as stated and ring me back the next day.
During the previous week I had been plagued by scammers by the way!
CS did not call me back and I have been charged for TNT Sports and two months on my new sim number.
Cheesed off with O2 after being a Virgin customer since NTL and staying on with O2 after merger, the customer experience has deteriorated in my view.
I am still looking at a bill 3 x higher than expected and not sure if this is just a one off after the changeover!
Any clarity would be helpful.
