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Level 1: Joiner
Posts: 1
Registered: ‎31-08-2018
Accepted Solution

Extra charges on my monthly phone bill

I have never had a contrace phone before and got one a month ago and the first month was great I played the bill but on my second bill I have £42 of extra charges and no idea where they are coming from can someone tell me how I can block anything that will put extra charges to my phone bill
Posts: 115,848
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: Extra charges on my monthly phone bill

Firstly you need to tell us what the extra charges are for.
Look in your MyO2 and it will tell you http://www.o2.co.uk/myo2
Some potential help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but let us know what the charges are for and we can advise better.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Extra charges on my monthly phone bill

Hi @charlie18, and welcome to the forum Wave

 

@MI5 shared a lot of very useful information, it'd be fantastic if you could take a look and let us know if it's enough or if you'd still like some additional help with this slight smile

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