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Carol31 · ‎02-09-2018

I have a pay monthly contract which is used by a family member who now very rarely uses the minutes data etc. Can you pay for a upgrade but convert the phone to pay as you go?

MI5 · ‎02-09-2018

You can only upgrade to a new contract or convert to PAYG at the end of a contract (to avoid charges). If you upgrade then immediately switch to PAYG you will be charged the full amount of the contract too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-09-2018

You can only upgrade to a new contract or convert to PAYG at the end of a contract (to avoid charges). If you upgrade then immediately switch to PAYG you will be charged the full amount of the contract too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎03-09-2018

Hi @Carol31, nice to see you posting. I hope you got all the information you needed from @MI5 above. Don't hesitate to ask if the community can help you with anything else. Enjoy your week!

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