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Extra charges on my monthly phone bill

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charlie18
Level 1: Joiner
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‎31-08-2018 16:14

‎31-08-2018 16:14

I have never had a contrace phone before and got one a month ago and the first month was great I played the bill but on my second bill I have £42 of extra charges and no idea where they are coming from can someone tell me how I can block anything that will put extra charges to my phone bill
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MI5
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‎31-08-2018 16:18

‎31-08-2018 16:18

Firstly you need to tell us what the extra charges are for.
Look in your MyO2 and it will tell you http://www.o2.co.uk/myo2
Some potential help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but let us know what the charges are for and we can advise better.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151024 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎31-08-2018 16:18

‎31-08-2018 16:18

Firstly you need to tell us what the extra charges are for.
Look in your MyO2 and it will tell you http://www.o2.co.uk/myo2
Some potential help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but let us know what the charges are for and we can advise better.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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‎03-09-2018 10:56

‎03-09-2018 10:56

Hi @charlie18, and welcome to the forum 

 

@MI5 shared a lot of very useful information, it'd be fantastic if you could take a look and let us know if it's enough or if you'd still like some additional help with this :slight_smile:

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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