Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calling 03 numbers from Spain

I am currently in Spain and need to know if I am able to call a UK ‘03’ number as part of my monthly minute allowance? I know I can call 03 numbers when i am I the UK, but the rules are not clear enough for this situation. Thanks in advance.

trying to deal with 02 for an issue they caused, disgraceful customer service!

Hi all,I am hoping the forum will solve my issue or the next step is small claims court and the ombudsman. I originally had one contract with 02. The wife’s phone was due to end with Vodafone so I naturally as I pay the bill I said I would take an ad...

Resolved! Is it free of charge to text someone when they're abroad?

My boyfriend is currently in Spain and I just wanted to double check that it is free for me to text him. My contract currently states that I have unlimited texts. Thanks

Resolved! No Service on iPhone 6 in USA

I moved to the US a couple of years ago, but kept my UK SIM (Pay Monthly) active and still pay the bills. Haven't used the SIM for quite some time but i have a need to do it to access some of my UK personal accounts. However, when plugging the SIM in...

Resolved! Change phone number

I need to change my phone number on my pay monthly account, but I need to be able to keep the old number on a PAYG sim. The idea being I would pop it in to an old phone and pick up any voicemails each day for a few weeks so that I do not miss any imp...

Does customer loyalty not mean anything anymore

Hi, i just felt the need to share my feedback here, i have been a customer of o2 for over 20 years and yesterday i decided to upgrade my phone, i couldn't believe the poor offer i was given, £32 for an iphone 6 plus 500 data incl calls an txt, and th...

Resolved! view bill

hi, how do i view my previous bill as it is much higher than it should be. thanks

Resolved! Phone Tracking

I have lost my iphone x. I've tried find my iphone but the status says offline so wont show its location. Does anyone know if o2 can help? Perhaps find its last location or can even connect to and locate the sim? Just trying as i dont know what else ...

Resolved! Mobile phone

Hi today i got an iPhone 7 from car phone warehouse because my local o2 was closed but I’m worried that when I want to upgrade I won’t be able to do it in an o2 store. Is this true , because I want to be able to upgrade in an o2 store

Resolved! upgrade question

Hello just a couple of question , Im currently on a 12 month sim only , and was told by 02 i can upgrade after 6 months to a handset does this sound right ? Also will I be credit checked again for a upgrade and second question , Will I automaticaly b...

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