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Extra charges on my monthly phone bill

charlie18
Level 1: Joiner
  • 1 Posts
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Registered:
I have never had a contrace phone before and got one a month ago and the first month was great I played the bill but on my second bill I have £42 of extra charges and no idea where they are coming from can someone tell me how I can block anything that will put extra charges to my phone bill
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MI5
Level 94: Supreme
  • 144166 Posts
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Registered:
Firstly you need to tell us what the extra charges are for.
Look in your MyO2 and it will tell you http://www.o2.co.uk/myo2
Some potential help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but let us know what the charges are for and we can advise better.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144166 Posts
  • 634 Topics
  • 27624 Solutions
Registered:
Firstly you need to tell us what the extra charges are for.
Look in your MyO2 and it will tell you http://www.o2.co.uk/myo2
Some potential help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but let us know what the charges are for and we can advise better.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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EmilieT
Former Staff
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Registered:

Hi @charlie18, and welcome to the forum Wave

 

@MI5 shared a lot of very useful information, it'd be fantastic if you could take a look and let us know if it's enough or if you'd still like some additional help with this slight_smile

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