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charlie18 · ‎31-08-2018

I have never had a contrace phone before and got one a month ago and the first month was great I played the bill but on my second bill I have £42 of extra charges and no idea where they are coming from can someone tell me how I can block anything that will put extra charges to my phone bill

MI5 · ‎31-08-2018

Firstly you need to tell us what the extra charges are for.
Look in your MyO2 and it will tell you http://www.o2.co.uk/myo2
Some potential help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but let us know what the charges are for and we can advise better.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-08-2018

Firstly you need to tell us what the extra charges are for.
Look in your MyO2 and it will tell you http://www.o2.co.uk/myo2
Some potential help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... but let us know what the charges are for and we can advise better.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎03-09-2018

Hi @charlie18, and welcome to the forum

@MI5 shared a lot of very useful information, it'd be fantastic if you could take a look and let us know if it's enough or if you'd still like some additional help with this

→ Access for You: Registration - Find out how to register for our Access for You service.
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