Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Putting a block on buying data

I'm paying my sisters bill how do I stop her buying data or add bolt on

Resolved! Wapstar

I have been charged £4.50 for a game I haven't even purchased/subscribed to and I'm not willing to pay this! Called the number and the girl has stopped any further charges, but how am I meant to get the money back that has been taken?

Resolved! Data charges whilst abroad

Hi there, has anyone else experienced/suffered charges for data whilst actually travelling to a foreign destination? The last two trips abroad I have taken have resulted in data charges being applied whilst I have been in the air. International data ...

Resolved! International Roaming

I gave a new monthly contract, all inclusive minutes ,text& data.I received an 02 message when we got to Portugal. When we got to the Canary Islands all I got was Movistar on my phone. Is this alright to use with my package?

2 Contracts - change one phone number

Hi,Can anyone help me? I have just taken a new contract out with O2. However, I also have another contract that ends in May 2019. I'd like to keep my exsisting number and swap it to the new contract. I'd still like to keep the old contract but becaus...

Resolved! Would like help to upgrade

I would like to upgrade my data can you please help

Resolved! Netflix using two codes

I have just upgraded and applied my 6 months Netflix code to my existing Netflix account. My partner is thinking of upgrading which would entitle him to. 6 month free Netflix code. We share the same Netflix account , two users, can he apply the code ...

Resolved! O2 Refresh send back old phone

Hi, I used o2 refresh to upgrade to an iPad Pro. I’ve received the iPad and am very happy so far. I’ve just received a envelope to return/recycle my old handset. Do I need to do this? I had three emails about the new contract, all three do not have t...

SSN was not recognised

I have been trying to sim swap for the last 4 days, and it is not working. When it asks me to type my SSN whether through SMS or the form, I got the message that unfortunately it was not recognised.Anyone facing something similar? Quite annoying.

Resolved! Closed account, still receiving bills.

Why is it so hard to close an O2 account? We've moved out of the UK. Maintained the mobile number for a while so could give them our new number. Finally decided to terminate it over a month ago, used the online chat service to do that, support person...

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