Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim Swap not transferred phonebook

My dad has just upgraded his phone and needed a different sized sim card. We have done the sim swap and the phone number has transferred to the new sim card in the new phone and the old sim card has stopped working however it has not transferred over...

Resolved! Stopping spam premium messages

How do I stop random companies sending unsolicited premium rate messages to my mobile.I get told by agents I must have inadvertently signed up to get 'horse race betting tips' but I know i did not.I have received 2 SMS and it cost a further charge to...

Restoring my exemplary credit record

Hi there Apologies up front for the length of this post, it's complex and I really need your help please - I just won't know where to turn next! Below follows a precis of events, much of it taken from the Telecom Ombudsman's report: In June 2017, my ...

Putting a block on buying data

I'm paying my sisters bill how do I stop her buying data or add bolt on

Resolved! Wapstar

I have been charged £4.50 for a game I haven't even purchased/subscribed to and I'm not willing to pay this! Called the number and the girl has stopped any further charges, but how am I meant to get the money back that has been taken?

Resolved! Data charges whilst abroad

Hi there, has anyone else experienced/suffered charges for data whilst actually travelling to a foreign destination? The last two trips abroad I have taken have resulted in data charges being applied whilst I have been in the air. International data ...

Resolved! International Roaming

I gave a new monthly contract, all inclusive minutes ,text& data.I received an 02 message when we got to Portugal. When we got to the Canary Islands all I got was Movistar on my phone. Is this alright to use with my package?

2 Contracts - change one phone number

Hi,Can anyone help me? I have just taken a new contract out with O2. However, I also have another contract that ends in May 2019. I'd like to keep my exsisting number and swap it to the new contract. I'd still like to keep the old contract but becaus...

Resolved! Would like help to upgrade

I would like to upgrade my data can you please help

Resolved! Netflix using two codes

I have just upgraded and applied my 6 months Netflix code to my existing Netflix account. My partner is thinking of upgrading which would entitle him to. 6 month free Netflix code. We share the same Netflix account , two users, can he apply the code ...

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