Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Issue Redeeming Free Screen Replacement

Has anyone had any issues with redeeming free screen replacement?I was contacted about an upgrade a year ago and chose to stay with o2 rather than leave as I got a free screen replacement and the 1 year upgrade.But after trying to redeem I'm told the...

Resolved! Upgrade confused

When offered o2 over the phone, i trued to get a pay monthly contract phone but instead was offered a monthly sim with an upgrade in 3months. When I checked my o2 upgrade options it said I had to wait 6months I want to know why I was told something d...

Resolved! Rolling over data

Why does o2 not roll over our data that we pay for

Resolved! Direct debit. Set up

Hi. I would like set up direct debit for bills but how ? Who can help me ? Thanks

Resolved! UPGRADE

Am i due an upgrade xxxxx xxxxxx

Resolved! SCREAN CRACKED

Hello,I have just cracked my screan and i believe I have a contract that replace the screan. Please can you confirm.What is the next step it getting my screan replaced?Regards,Matt

Resolved! Is VoLTE available on Motorola Z Play?

I am curious to know whether VoLTE is available on Motorola Z Play? I see 'VoLTE provisioned' greyed out when I type *#*#4636#*#*. In another country with a VoLTE enabled SIM card (with an iSIM aka IMS SIM applet), VoLTE works fine on my Motorola Z P...

Sim Swap not transferred phonebook

My dad has just upgraded his phone and needed a different sized sim card. We have done the sim swap and the phone number has transferred to the new sim card in the new phone and the old sim card has stopped working however it has not transferred over...

Resolved! Stopping spam premium messages

How do I stop random companies sending unsolicited premium rate messages to my mobile.I get told by agents I must have inadvertently signed up to get 'horse race betting tips' but I know i did not.I have received 2 SMS and it cost a further charge to...

Restoring my exemplary credit record

Hi there Apologies up front for the length of this post, it's complex and I really need your help please - I just won't know where to turn next! Below follows a precis of events, much of it taken from the Telecom Ombudsman's report: In June 2017, my ...

O2

Forum Posts