Solved: SCREAN CRACKED

MMVcul1971 · ‎28-11-2018

Hello,

I have just cracked my screan and i believe I have a contract that replace the screan. Please can you confirm.

What is the next step it getting my screan replaced?

Regards,

Matt

MI5 · ‎28-11-2018

@MMVcul1971

Check in your bolt ons in your MyO2 http://www.o2.co.uk/myo2

If you have the free screen replacement bolt on, call 202 and follow the prompts.

You will be put through to the insurance dept who will process your claim for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-11-2018

@MMVcul1971

Check in your bolt ons in your MyO2 http://www.o2.co.uk/myo2

If you have the free screen replacement bolt on, call 202 and follow the prompts.

You will be put through to the insurance dept who will process your claim for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-11-2018

@MMVcul1971

Just to call you back to the thread in case you thought this was customer services. It's not, we are a community forum made up of members like yourself.

Please follow the advice given by @MI5 above...

Veritas Numquam Perit

Marjo · ‎29-11-2018

Hi @MMVcul1971 sorry to hear about your screen. 😞 Please do let us know how you get on with this.

Cheers for the advice @MI5 and @Cleoriff!

O2

SCREAN CRACKED

esim no service

Credit note not appearing on bill

i need my PAC to take my number to another network

Credit refund

Upgrading to an S24 Ultra