Why is 02 unlimited data saying that I have went over 13gig becoz I am on tiktok?

[3791Ricardo]

Why is unlimited data now telling me that I have no data

[Cleoriff]

@3791Ricardo 

Tik Tok can use up to 1GB of data an hr so you need to check your usage.

The amount of data used can vary depending on the length of the video and the quality of the video. 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from the forum.

You need  to contact O2.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Guide: How to find help & contact O2 

Good Luck !

[pgn]

Is your phone set to match your data limit, @3791Ricardo - it can be configured on most phones to warn you as you approach your limit, but you need to enter the tariff data limit you have yourself. Otherwise follow @Cleoriff's advice above. Good luck.

If you're on an Android device:

To set a data usage limit:

1. Open your phone's Settings app.
2. Tap Network & internet  Internet.
3. Next to your carrier, tap Settings.
4. Tap Data warning & limit.
5. If it's not already on, turn on Set data limit. Read the on-screen message and tap Ok.
6. Tap Data limit.
7. Enter a number. To switch between megabytes (MB) and gigabytes (GB), tap the Down arrow .
8. Tap Set.

When you reach your limit and your data automatically turns off:

• You'll get a notification.
• To turn mobile data back on, follow the steps above and turn off Set data limit.

[MI5 · Accepted solution]

@3791Ricardo 

Check T&C's and fair use policy https://www.o2.co.uk/termsandconditions/mobile/unlimited-tariff-terms

[snukems]

My son has just had this happen. It's telling me (I'm the account holder) that he had used 40gb data in under a week. Then yesterday while at home not on the phone at all I got notified that he has no data left. Something seems very off at O2 end ATM. I even logged into the account and looked on the data section and it says he has only used 9gb this month!