Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

travelling NZ

Hi I'm in New Zealand having set up a bolt on in the UK. Due to my bank card being stopped in Error I've had to make many phone calls to my bank running up a large bill. Now 02 have cut of my services because I can't pay it because I have no Bank car...

Resolved! IMEI barring

Do o2 ban imei and blacklist handsets for non payment of bills? I'm about to buy a handset and I'm worried it will get blocked if bills fail to be paid by previous owner !

Resolved! sim card

if i change my phone will o2 send me a different sim for my new phone free of charge?.

Resolved! calling uk mobile in germany from uk

Hi, want to call my daughter's O2 mobile whilst she is in germany from my O2 mobile in uk. She can cal me but when i call her i get a german message saying cant contact. Have asked customer service and they suggest network reset but this does not wor...

Resolved! no sim no service

hi, my phone is saying no sim no service, which is weird as i've had it two years and nothing's changed!! anyone have any ideas? its not even as if i can get the back off itt to mess around with it...i'm the least tecchy person in the world!!!million...

O2 open problems - Barclays

HiI have been trying to register for o2 open discount with Barclays for a week and a half. I do not have a work email and the option to upload a payslip does not appear when I try to register. I have had a few web chats and I just keep getting advise...

Resolved! Monthly Extras & Potential Scam

So I've noticed over the past couple of months my bill has been £20 over expected. When I have alook at the breakdown there's occasionally £19 in monthly extras (I used a one off data bundle once but never anything else) and in the "things you've bou...

Resolved! Bill

Delete last month's bill from my o2 app

Resolved! Huawei Y6 2018 freezes and hangs

Hi there,anyone else had issues with the y6 2018when it rings go to answer it, but it takes so lomg to respond the caller hangs up before you can swipe it to green, writing sms it freezes then catches up eventually. Ive tried factory reset, i don't p...

Resolved! WiFi calling - My EE account had it. My O2 account doesn't

I live in a hilly area. It is Wales. Reception is terrible. I was previously using 3 but I bought an O2 card to test the signal (the O2 mast is nearer) and found a slightly better signal was available from O2. I am transferring my account from 3. How...

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