Pay monthly no reference

[Denisarimbu]

Hi. I need some help. I placed a pay monthly order on the 28th of december. I payd almost 500£ for the phone but i recieved no confirmation or reference number. Support team said no order seems to have been placed and are a bit confused. Will i ever get the money back? Thank you!

[MI5]

@Denisarimbu You’ll need to follow up with customer service as we are all customers here. 

[Cleoriff]

Hi @Denisarimbu

Have you checked your bank account?

You do need to chase this up with customer services again https://www.o2.co.uk/contactus

Only they can confirm whether an order has been placed

Best of luck and welcome to the forum

[jonsie]

Call them and speak to them rather than use live chat who don't  have access to all the systems.

[Anonymous]

@Denisarimbu Did you receive any email documents with links in to confirm the order? 

[MI5]

Apparently not.....

[Denisarimbu]

I have recieved some emails with legal documents attached like “the phone plan consumer credit agreement” or “the standard european consumer credit information”. I have called them, explained everything and all the kept saying is that nothing shows up. No history of any order. They kept saying that MAYBE i havent agreed to the terms and conditions and that i should look for a link and for an accept button! I have agreed upon all their terms and conditions when placeing the order. Searching for an accept button in my emails is just ridiculous.

[Cleoriff]

@Denisarimbu

Clicking on the emails/documents is to show you have read and accept the terms and conditions etc.

This is classed as a digital acceptance.

Until you do this, then O2 will presume you have NOT accepted and they wont proceed with the order..

[Anonymous]

My hunch was correct then

[Denisarimbu]

Opened all the pdf’s in the emails. No links or accept buttons. They clearly sayd no order has been placed and clearly i won’t be getting any contract or the phone i payd for. Does anybody know if or how long it would take to get my money back? Thanks!