Pay monthly no reference
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-12-2018 19:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-12-2018 19:06
@Denisarimbu You’ll need to follow up with customer service as we are all customers here.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-12-2018 19:08
Hi @Denisarimbu
Have you checked your bank account?
You do need to chase this up with customer services again https://www.o2.co.uk/contactus
Only they can confirm whether an order has been placed
Best of luck and welcome to the forum
Veritas Numquam Perit
- 96205 Posts
- 614 Topics
- 7180 Solutions
on 29-12-2018 19:10
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-12-2018 19:10
Call them and speak to them rather than use live chat who don't have access to all the systems.

on 29-12-2018 19:23
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-12-2018 19:23
@Denisarimbu Did you receive any email documents with links in to confirm the order?
- 152427 Posts
- 651 Topics
- 29095 Solutions
on 29-12-2018 20:10
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 29-12-2018 20:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-12-2018 06:50
- 129028 Posts
- 836 Topics
- 7605 Solutions
on 30-12-2018 08:26
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-12-2018 08:26
Clicking on the emails/documents is to show you have read and accept the terms and conditions etc.
This is classed as a digital acceptance.
Until you do this, then O2 will presume you have NOT accepted and they wont proceed with the order..
Veritas Numquam Perit

on 30-12-2018 12:21
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-12-2018 12:21
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-12-2018 22:26

