Number change

[Meady]

New contract with O2, requested to change my mobile number to my old Three number. Applied on Friday and it still hasn't changed! Also why is there never any online Guru's? Starting to regret joinging O2

[Cleoriff · Accepted solution]

Hi @Meady

Have you rebooted the phone a few times?

You need to contact customer services (not live chat). They open at 10am today https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

[Meady]

Thanks! It will be done tomorrow by 6pm! Wish the bloke told me that on Friday! Not getting a new phone over the festive period again 😂

[MI5]

Porting numbers is done manually and the team don't work weekends so any requests that go in on Friday are usually addressed until Monday. Ports are then completed the next day except when there is a holiday when it will be the next working day.

[Cleoriff]

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@Meady wrote:
Thanks! It will be done tomorrow by 6pm! Wish the bloke told me that on Friday! Not getting a new phone over the festive period again 😂

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Pleased to hear it @Meady (and yes, always best to leave buying a new phone at this time of year)