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one of my phone numbers account has been borked by O2

nbhamilt
Level 1: Joiner
  • 10 Posts
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on ‎03-12-2025 14:51

on ‎03-12-2025 14:51

So i have 2 phone numbers on my account, one is fine working well, teh other, used by my teenage son, will no longer send texts or make phone calls. it can receive them though. It is a dumb phone that he has.  I assumed it needed topping up, but it does not work, see the images for what i get

nbhamilt_0-1764773344923.png

 

nbhamilt_1-1764773412508.png

 

nbhamilt_2-1764773444804.png

 

 

nbhamilt_3-1764773462558.png

 

 

been like it since last week.

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MI5
Level 94: Supreme
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on ‎03-12-2025 14:57

on ‎03-12-2025 14:57

@nbhamilt 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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