Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Account Name

Hello,My daughters O2 account is registered to my Mom's name as she originally opened my daughters contract. However, the payment of the phone is through my bank. I want to upgrade my daughters phone but I don't want to open another contract in my mo...

Resolved! Call & text in Europe can you explain?

Hi all I am currently living in France for work my contract is due for renew before I do so I am I need to know if I will get charge for calling French number (mobile/landline) while in France or will it be taken from my allowance? I am getting diffe...

Resolved! Charges

I gog my sim few days ago and bill is over £180 in services charged etf charged for what It’s my daughters phone she only 9 my bill is meant to be £25 not £180!!!! Shocking

Resolved! Anger

Unable to pay a bill yesterday hopefully I won't get bank charges

Charged when abroad but Data Roaming switched off

Hi O went to Turkey in the summer and had data roaming switched off but I got charged for my travel pack everyday as it looked like a number had been messaged each day. This was not one of my contacts. Asked o2 to investigate but never got back to me...

Absolutely fuming > New contract

So, on Friday I placed an order online for an additional contract. Everything appears to go through fine, including the credit check, and I was expecting the order to be delivered this morning.Hadn’t received any updates on the order to say exactly w...

SpendCap

I've been trying to reach 02 for the last couple of days without success. I trying the community as a last desperate attempt to get some action. I was alerted by SpendCap regarding my balance. The 6 text messages allegedly sent from my mobile on Dece...

Resolved! Returning my upgrade and is missing

Hi Guys I have big problem with O2 and called 202 100 times and they don’t want to help me. I upgraded my phone to new Ipad but decided to cancel this and spoke with consultants and they send me special an envelope so i can post it back. I did this a...

Resolved! 02 network not working

Hi there I am writing to complain about yesterday’s network being down. This was a nightmare for me yesterday as I use my phone e mainly for work purposes therefore I was out of pocket and my boss was not happy about not being able to reach me. I hav...

Resolved! Upgrade

Hi , i have a long winded question... I’m due an upgrade, but the phone I have already is fine ((Iphone 7 ) soooo I want to upgrade to an iPhone 6 so I can give the 6 to my husband and I will keep my iPhone 7.. so when the new phone arrives I will ha...

O2

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