Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Call and texts within billing period

Hi,I want to access the record of calls and texts I have made but within the current billing period. Can I do this or do I have to wait until my bill is generated in 10 days?

Resolved! BOLT Ons

Hello everyone, i have a small issue and maybe you can help:How can i cancel the active bolt ons from my account?Thank you

Resolved! UME LTD CHARGES

Hello my 4 year old son was playing games on my phone and all of a sudden I have charges from UME each week £4.50? how can I get this stopped and refunded?

Resolved! End of Airtime Plan

How do you find out when your Airitme Plan ends as this is seperate to your Device plan? No way to do this online. What happended to the chat service?

Getting In touch

Hi, Anyone know how you are actually able to get in touch with anyone at 02 ????Been trying for three days. Last try on hold for 30 minutes before giving up. Live chat never seems to work. Hopeless.

Resolved! Another contract

Am I able to take another contract phone out even if I have one now

Resolved! Can’t see my device info?

Hey,My device arrived yesterday, and I’ve inserted the sim etc. I cannot see the device info anywhere on my o2 account, which is an issue as i need to send it back under the 14 day guarantee. Any idea where it may be? When I went through with the ord...

Sim Not working

I ordered a replacment sim as I have lost my phone. But I don't think that they Did the correct one as I have two numbers and told them which one I wanted a replacement for. The one that I normally use (for work) keeps coming up with the messages: Em...

O2 lost my phone

Hi,My iphone 7 screen smashed a few weeks ago and a few days after it happened I sent it off to o2 insurance via DPD. It's now been about 10 days and after countless assurances from the o2 team that my phone is "in the assessment stage," o2 have fina...

No data while on a call

I had this issue on both the iPhone 8 and now Galaxy Note 9. While out and about not connected to WiFi. I lose the ability to use the internet, get emails or receive texts via WhatsApp when in a call, that's making or receiving a call.I've phoned O2 ...

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