Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to send sms

Hi, I have just got a sim only contract for my son who is having an old iPhone of mine (I selected I would be using an iPhone when getting the sim) he can send a message via iMessage to those who can receive them but is unable to send a message to an...

Resolved! First time buyer

Hi, I ordered contract phone earlier, I have now decided I want to cancel, what do I need to do

Resolved! Ownership transfer

Hi I got two contracts and I want to transfer 1 o2 contract to my sisters name is it possible?

Resolved! Complete data usage when abroad, but get charged for only one day!

Myself and my wife had been abroad and we used data for one day each, because of the situation. Obviously we were charged £7.5 extra each. But, apparently on the day we returned, we were sent a text that we have used all data (both of us), we both ha...

Resolved! Internet

my internet and links don't work, it's been 2 days, I work with it, I need

Resolved! Unable to use bolt on data

I purchased a 9GB bolt on when I started my contract, but for some reason I am unable to use it. Why?

Resolved! Unlimited SIM for modem

I am trying to set up 4g home broadband using an outdoor wireless router that I already have, so I just need a SIM. There is a £35 12 month unlimited contract that looks ideal, but the small print 'fair usage' says you can use it in a phone or a tabl...

Resolved! Device plan

Hi there.I would like to pay whats left on my device plan

Resolved! Changing phone number

Can I change my number on O2 account or do I have to visit the shop as I can’t find Anything about it on myO2

Resolved! what a joke O2 is

So my contract came to the end since there is nothing good from O2 to choose for upgrade decided to go through the third party shop for an upgrade. Gues what order declined for the credit check reason? But then they quite happy to give you an upgrade...

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