Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113116 Views
  • 20 replies
  • 5 kudos

Resolved! unable to connect to the net whilst roaming

Able to use internet on wifiBut today and yesterday am unable to use net whilst roamingCan make and receive phone callsHave lg g3Have checked service status - all fineHave checked and all settings are as expected to allow internet browsingHave done b...

Anonymous by Not applicable
  • 1525 Views
  • 34 replies
  • 0 kudos

Resolved! Paying bill

Need to pay bill but won't let me!!

Anonymous by Not applicable
  • 2055 Views
  • 3 replies
  • 0 kudos

Resolved! Going going not quite gone........?!

On Friday I received a text from O2 encouraging me to top up before 17/01/2015 and O2 would give me the same amount to use on calls,texts and data within 21 days....so I topped up £15 on 16/01/15 but O2 haven't sent me a text confirming the extra pro...

Anonymous by Not applicable
  • 1565 Views
  • 7 replies
  • 0 kudos

family bolt on

hi i paid £7.65 foor faily bolt on to be told it takes 24hrs then got told it will take 48hrs that is ,58 pm tonight it is now 20.28pm now i am being told i have to wait another 28 hrs that is 72 hours ive had to wait this is digusting im fed up

flower1 by Level 1: Joiner
  • 1462 Views
  • 13 replies
  • 0 kudos

Resolved! Renewal/Refresh queries and questions

Hi, I am new to the forum and only just introduced myself. I have 2 pay monthly contracts with O2. One for my daughter (blackberry, this was a 12 month contract) and one for myself (Sony Xperia this was a 2yr contract). I have got a Loyalty Discount ...

Anonymous by Not applicable
  • 2762 Views
  • 22 replies
  • 0 kudos

Resolved! Top Up Vouchers

Hi Why is there no option to add data to a Wifi Hotspot using a top-up voucher? I used to be able to do this on my previous network. It will make life very difficult if I have to use a card every time and I already purchased one voucher that's presum...

Anonymous by Not applicable
  • 2284 Views
  • 8 replies
  • 0 kudos

Trying to leave o2 made impossible?

Hiya I am trying to move to a new provider (I want the LTE). My first step was to go into a store. Amazingly I was told they cannot cancel contracts there for "data protection issues" (although they are happy to take the same data when setting up con...

Anonymous by Not applicable
  • 1556 Views
  • 6 replies
  • 0 kudos

Resolved! Total minutes used - bill query

I'm likely missing something here as it all looks very nice and clear otherwise - where is the summary now for the total duration of calls made for that bill period? Previously it had been at the end of each 'page' and there was a sum total at the ve...

Anonymous by Not applicable
  • 1232 Views
  • 3 replies
  • 0 kudos

Resolved! disconnected contract,need my number

can my number be transfered to payngo after pay monthly got disconnectd,i have been with 02 for 15 years and ive always hjad same number,is tjere anything i can do

Anonymous by Not applicable
  • 1835 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to send text messages

Just got very a simple Samsung keystone2 to replace old Galaxy which kept running out of juice. I can call and receive voice calls and receive texts, but unable to send a text. Just says "unable to send message". Anyone know what the problem is?

Anonymous by Not applicable
  • 9679 Views
  • 10 replies
  • 0 kudos