Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 default!

I really need help in looking to get a default taken of my credit file! The default is wrong and is stopping me getting a mortgage. I have contacted the credit file team by email as advised too by o2 but I have heard nothing back what so ever. I real...

double of the bill

hello I posting this as I had four payments come out but I paid my phone bill two days before the date by my bank card and then today the bill by direct debit came out again and it leave me with no money so is there any why to be refunded the money b...

Resolved! Upgrade

HiI’ve just upgraded my phone online about 5 mins ago and i was wanting to use a £100 off voucher I need to cancel and reorder the phone any1 know how I can do it?

Resolved! Unexpected charges

Just checked my account to see when I'm going to be charged every month. I've been charged £1 something for messages. Don't know why. I'm supposed to have unlimited texts as part of my plan, but I've been charged. Can someone help please? Don't know ...

Resolved! surname change

i got married and need to change surname

moving mobile supplier, bit confused with pac code, how it works

Hi there i would like some knowledge please, my contract is up on 31/3/2019 and after being with 02 for about 12 years i have decided its time for me to move to another network. I have read i need to get a pac code from 02 to keep my number , If i gi...

Resolved! Switching from PAYG to Pay Monthy

I recently came back to O2, having gone to Three when the merger was going to take place. I started off with a PAYG sim for a month whilst I looked at my usage and chose a tariff for PM. So stupidly I thought it would be straightforward to switch ove...

Resolved! O2 have ruined my girlfriend’s credit rating

Today my partner received a letter from Lowell Portfolio to say they have purchased a debt for £32.98 from O2. This is the first she has heard of this debt, which is absolutely astonishing as presumably if O2 were owed money, they should have contact...

Click and collect no email collection reference

Hi guys, I've recently applied for a pay monthly contract with O2 for an iphone 7. I receieved a bunch of emails with legal documents and everything on the date that I applied and the website informed me that I'd be able to pick up the phone within a...

Resolved! UME Ltd - contacting to cancel

Hi everyone I have discovered this morning that a scam company called UME Ltd has been charging me £4.50 per week since November. I must have accidently clicked on a popup or advert or something but I certainly did not intentionally sign up to anythi...

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