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Cancellation of mobile broadband

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David69
Level 1: Joiner
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on ‎17-02-2019 13:53

on ‎17-02-2019 13:53

I asked for my mobile broadband to be cancelled back in December last year and I am still getting billed for it.
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Anonymous
Not applicable

‎17-02-2019 13:56 - edited ‎17-02-2019 14:01

‎17-02-2019 13:56 - edited ‎17-02-2019 14:01

Hey there David69

That doesn't sound good. Did you give them 30 day notice? If you did then it doesn't sound like they put it through. 

Give o2 a call on 202 or on  0344 809 0202 and find out what's happening and why they keep charging you.

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Anonymous
Not applicable

‎17-02-2019 13:56 - edited ‎17-02-2019 14:01

‎17-02-2019 13:56 - edited ‎17-02-2019 14:01

Hey there David69

That doesn't sound good. Did you give them 30 day notice? If you did then it doesn't sound like they put it through. 

Give o2 a call on 202 or on  0344 809 0202 and find out what's happening and why they keep charging you.

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎17-02-2019 14:34

on ‎17-02-2019 14:34

@David69 you need to follow the "how to" here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎18-02-2019 11:42

on ‎18-02-2019 11:42

Hey @David69, and sorry to hear you've had some issues with this account! Did you get a chance to check the advice above yet?

 

Let us know how you get on, and if you have any other questions! slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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