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Early upgrade

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Augusta
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‎16-02-2019 20:00

‎16-02-2019 20:00

I’m thinking of upgrading one year earlier; they offer £600+ for early upgrade but also say if doing this will cut the contract with 25%. Can someone explain? Do I still get a new phone with early upgrade? Is that 25% off the early upgrade fee or off the monthly contract pay?
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MI5
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‎16-02-2019 20:21

‎16-02-2019 20:21

Hi @Augusta the 25% is off the £600 it will cost you to upgrade early but this only applies if you take a new refresh contract of phone + airtime directly with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎16-02-2019 20:21

‎16-02-2019 20:21

Hi @Augusta the 25% is off the £600 it will cost you to upgrade early but this only applies if you take a new refresh contract of phone + airtime directly with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Augusta
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‎16-02-2019 20:37

‎16-02-2019 20:37

Thank you for your reply; so I’d have taken off 25% and pay the rest; I get a new phone and do I need to take a plan with them equal or above or I can get a cheaper plan?
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MI5
Level 94: Supreme
In response to Augusta
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‎16-02-2019 20:40

‎16-02-2019 20:40

You can choose any airtime plan you wish.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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