Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Greese

Off to Greece This Saturday is there anything I should no about charges to my bill as my daughters on the same network And want to make sure I’m not come go and come back with a big bill From them is it as we use of phone here ?

Resolved! End of contract

I want to change to a sim only contract when my final device payment has been taken. How do I cancel device payment and then change the contract?

Resolved! So I wanted to change my payment date "It's easy!" they said....

On Thu, 15 Aug 2019 at 11:36, ########wrote:Hi XXXXXX,Your next bill will be produced on the new date. You may incur an additional line rental charge, but will also receive a pro rata bundle allocation to cover this period.1. The changes will takes p...

Resolved! Lost Sim in Vietnam

I can’t login to my O2 via the app or internet as in Vietnam and just said try again later. I lost my SIM card as swapped my O2 one for a Vietnamese card when I arrived. I just want O2 to send me a new SIM card to my house so that I can use my phone ...

Resolved! Barred Phone - Dreadful Customer Service

Any help appreciated. Barred phone as I had left in a shop - lucky gir me phone had been handed in and so asked to be unbarred. This was over the weekend 3/4th August. Despite repeat guru chats, visiting O2 shops and speaking to customer services bar...

Resolved! Security

How do I update and change my security questions?

Resolved! Can I sell my contract phone (o2, iPhone XR)

Hi, I just got my upgrade on my o2 contract, I got a big discount on the handset (the reason why I took it), but I am currently using my o2 sim in my work phone (iPhone XS), so I don’t really need a second device. Can I sell this on, on eBay or to CE...

Calling Spain to a UK number in Indonesia - included?

My UK data, minutes and texts are all included in Spain.My partner and his 3 mobile UK phone are in Indonesia, where his data, minutes and texts also work.Can we call eachother within our allowance? Or will we get charged?

Resolved! Text messages after migration from TalkTalk

Since migrating my mobile from TalkTalk some months ago, I get a text message very morning telling me my SIM card has been changed. They are apparently from my landline which is still with TalkTalk, so I've contacted them and they have no idea about ...

Resolved! This site can't be reached

Since this morning (12th August), some sites that i have tried to access on through my mobile data have come up with "This site can't be reached", however it will work if i try to go on them through my wifi. When i click on "Details" on the error pag...

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