Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! data usage

i have just added 100mb bolt on 2 days ago because i had used up my data usage. it said i had then used it all up yesterday. can anyone tell me if that is normal?

Resolved! Stop contract

I wanted to stop my contract ASAP in O2 which is suppose to be finished on Sep 2019. as I’ll be out of the country for a long time and obviously to prevent being charged without using it. Is there anyway I could do this? It’ll be a big help. Thanks!

Resolved! Family Plan

Having set up a family plan for my daughter this week the bill is not reflecting my discount why would thsi be do I need o do something to make sure I get the Family Discount I have not activated the SIM supplied until I know I am getting what was pr...

Resolved! O2 no service abroad

There has been no service abroad on my pay monthly since last July. I’ve called and webchatted on numerous occasions and when o2 don’t know they disconnect me. Last July I blocked my phone in Italy as I thought I had lost it. I unblocked when I got b...

Resolved! Pay Monthly - Travelling Through China - Experiences?

I'll be travelling through China (Beijing) and Hong Kong next week. Checking my Pay Monthly account I see I already have the "O2 Travel Unlimited Web Bolt On" which I believe means I'll have coverage in China for £4.95 per day. I wondered if anyone h...

Difficulty obtaining a Proof of Usage form

has anyone else been having problems obtaining a proof of usage form?I've been waiting for over 2 weeks for one. 4 different customer representatives have sworn it has been emailed by their email and also their managers - but no form received. they h...

Resolved! Cancelling contract

Hi I am looking at cancelling my contract with o2 as I have had no end of issues with them trying to keep my contract with them. If I cancel my direct debit with my bank is it the account holder or the bill payer who receives the debt? I am unsure wh...

Resolved! Changing from 5GB to 2GB Plan?

I have been with O2 since Dec and have a 5GB plan. I don't even use 1GB but there's no where I can see to downgrade, I can only increase my data. Any ideas please? Thank you

Resolved! Charged to Text a number in Jersey?

Hi, I have a friend in Jersey who I sometimes text. Got my bill today and I've been charged 16p for each text message, even though I have inclusive texts? Any ideas why? Thanks

Resolved! Travelling International

Hi, this is reference to the International Travellers Bolt on. I'm in Australia and want to know if phone calls I make in Australia to Australian numbers are included in my allowance, or treated as International Calls from the UK.Thanks

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