Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Forbidden Network status in Australia

Hi all,Just wondered if anyone has come across this problem before.For the second year running I've come to Australia to find that my phone won't work here. I get full bars and when I scan for providers, they're are all listed but have the comment "f...

Returned handset

I have recently upgraded my handset and took another contract out which want to cancel. I returned the handset last Fri which was day 7 of taking it out, have checked royal mail website which shows delivered. Contacted o2 this morning who say not rec...

Resolved! Refund due to outtage

I have just received my bill and there's no reduction for the down time - we were promised this would be equal to two days werent we?

Resolved! getting a new phone

I have literally just dropped my phone and it has comepletey smashed, I am a customer with O2 and i am just wondering how I go about getting a replacment phone.

Resolved! Pay bill

I am trying to pay my last bill, my app doesn't give me the option to pay my bill since I transferred my number to another company. I am unable to sign in online as when I try to sign on it doesn't recognise my email. Any suggestions on how I can pay...

Resolved! Bill

The site says I have an overdue bill but I paid it yesterday and the balance says £0.00Why and which is correct?

Resolved! Travel Inclusive

Can someone please advise if I need to choose a particular network to connect to when using the Travel Inclusive in the US. O2 is not showing as an option, but the obvious local networks are (e.g. TMobile, AT&T, Spring, Verizon). Last time I was here...

Resolved! Leaving O2

Hi, my contract should have ended now and I want to leave O2, I don't want to keep my number. Please advise how to go about this.

Desperately need to remove false default from credit report

Hi I have been going round in circles for weeks with CFR department and customer services, being redirected to payment management who apparently can't get me through security even though I'd just satisfied the CR rep!!! Trying to get a false default ...

Resolved! Just Joined and wish to keep Number

Can some one help. I have just left EE and joined O2. I wish to keep my old number so filled out the form online with PAC code etc. on Thursday and have heard nothing from O2 regarding the number change. Is this normal and do I just have to wait. If ...

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