Overcharged

[Lewismark]

I've had a business contract  for 16 years, all paid monthly by direct debit at £40 a month.

I queried this amount today and have been told I've been paying too much. I should only be paying about £15. So I asked for a refund for all those years. Told they will offer £50 because I should have noticed before and it's a roll on contract so stays the same price.

Obviously this is rubbish. 

Before I go to OFTEL and issue a money claim through the courts, what is the chance they will refund all those years without going to court. They know it was overcharged because they offered co.pensation of £50? 

[MI5]

@Lewismark 

You'll need to raise a complaint first before you can take your case to the Ombudsman.

OFFCOM will not be in the slightest interested.

Complaints can take up to 8 weeks to get a response.

make a complaint

Customer Complaints Code

[Jana22]

Hi 

that’s shocking! 

I have a business contract for 25 years for £13.00 a month for two lines and November 2024 they charge me £1000 and another £1000 in December!

They have no shame with the old account holders! And Ombudsman is hopeless, please respond so we can exchange notes of disappointment.

[MI5]

Again @Jana22 you need to tag @Lewismark to have any chance of a reply from them.

[jonsie]

Are the charges for data @Jana22 

To get a bill like that there must have been many GB's data used

Do you have children using your phone?

[Jana22]

Hi 

no children, barely used the phone did 4 calls costing 8 p them all the large data charges without using the phone!

I am puzzled!

It was my back up line , cancelled now.

but 20 years old contract without spending cup wasn’t ideal.