I can’t get hold of O2!

[Shervorn]

I am stuck abroad and my payment didn’t go through for O2 monthly. They stopped my phone so I couldn’t receive the text code to log into my O2 to pay it. I paid using bank transfer with asked for reference. My phone is still blocked. I can’t call them, log into myo2 to live chat and don’t have social media to chat to them. I am completely stuck and it’s causing lots of problems. Help!!!!!!!!

[pgn]

Social Media would be best, @Shervorn - as you have access to Internet resources. Either link just below will get you through to O2 on Social Media - pick one, stick with it and be persistent! Good luck!

[MI5]

@Shervorn 

If you can gain access from any other phone, the number to call from abroad is +44 7860 980 202

It's also free from another O2 phone and maybe included in call packages on other networks, especially if in the EU.

[Shervorn]

Thank you both for your replies. Unfortunately I can’t call the number. It won’t connect on my phone and I am in Africa without any fellow O2 subscribers around me. I guess I could sign up for a social media platform (thank you for the suggestion) but having resisted for 20 years ideally there would be another way. Does anyone know if there’s an email I can reach O2 pay monthly on? I’ve searched but can’t find one. Really appreciate the community engaging with my problem, this is the first chink of light in a long dark tunnel!

[pgn]

Sadly, no e-mail for O2 CS, @Shervorn - and with Social Media, use the X link below, once you are done with O2, delete your account. It is the common support forum for many these days. Good luck!

[jonsie]

You can still use Skype to call the free numbers until 5th May when it closes for good

Call them that way

Guide: A Guide to Skype 

Guide: How to find help & contact O2