Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone contract

My phone contract is up in January I owe £80.00 but my air time is up in February. If I pay my phone off do I still have to my air time. I'm moving to a different network.Thanks dave

Resolved! Query scam call from 02

Received a few calls from someone claiming to be from 02 special discount dept offering to send new sim card 1st call from 020 8144 0273 2nd call from 0344 809 0202 - Is this genuine or a scam.Gordon

Ported to 02 today service unavailable

I have no phone service you are sending me texts to confirm my identify security how can I get the texts if service ha not working I activated my eSIM I am registered disabled and live alone I cannot be without a phone service this is appalling

Airtime question

I am on a 30 day custom airtime plan but don't really use it... My question is can I cancel the airtime plan and Just keep paying the device plan? when I text info to 85075 it says I need to pay up the full amount of device plan but wasn't sure if th...

Resolved! Number not transferred to new sim

Hi, I have just joined o2 and submitted my PAC code a few days ago. How long will this take?

Hi I’m in credit and want a refund

How do I get a refund as I’m no longer with O2

Resolved! Can’t pay my bill

Please can you help me. I can’t afford to pay my bill and don’t know what to do.

Where is my order

Hi all, I ordered a new sim card which was told Friday would be 1-3 days however I have still not received nor can I track where it is (REMOVED) - order number Please can you advise

O2 cannot port my number after 2 months?

I bought a 12 month sim from O2. After 2 months they cannot port my number. I just get told the same scripted response. 'We will get back to you in 5 days'. Nobody ever gets back. I have not had any phone calls or contact. I have to contact them. Suc...

Switch up

Hi when doing switch up online why does it ask for upfront payment i was told there was nothing to pay so otder cancelled

O2

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