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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 255274 Views
  • 2 replies
  • 2 kudos

Awful Treatment of Military Personnel

I have been a loyal 02 customer for over 10 years and took out a new contract in June 2022 in preparation of moving to Cyprus with my husband as part of a Military posting. We are living in Cyprus with the British Armed Forces until August 2024, and ...

KatieG by • Level 1: Joiner
  • 1466 Views
  • 8 replies
  • 0 kudos

Sim free

Hi 

Tueger by • Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card deactivation scam?

My wife is on a pay monthly account and she has started getting calls from a Blackburn, Lancashire number from someone of overseas nationality claiming to be from O2, stating that her SIM card will be deactivated and they need to send her a new one,t...

Duncs by • Level 1: Joiner
  • 1879 Views
  • 4 replies
  • 0 kudos

Resolved! pay my bill

Hi my services are disconnected and i need to pay my bill

gerogi by • Level 1: Joiner
  • 329 Views
  • 2 replies
  • 0 kudos

Fraud - charge to Mobile

I have had four phone calls with O2 about a fraudulent charge to mobile (after phone was stolen). Today I called and the customer service agent hung up on me (after placing me on hold for 15 minutes because I requested to speak to her manager). I was...

SV03 by • Level 1: Joiner
  • 1038 Views
  • 12 replies
  • 0 kudos

Resolved! How to order a new SIM card

I just need a new SIM card mines been taken along with the phone but I'm SIM only contract how can I order a new one?

Nicoled19 by • Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Resolved! Confused by text received on arrival in the United States

My daugher just arrived in the USA and got the message:Welcome to USA. If you want to use data while you're here , you'll need to buy a Zone 1 Bolt On . . . . . . etc.She has the VOLT O2 Travel Inclusive Zone Bolt On already so can she ignore the mes...

AlanW3 by • Level 1: Joiner
  • 380 Views
  • 3 replies
  • 0 kudos

Unable to cancel plan

Hi Team, I'm unable to cancel my plan as it is very confusing and not straight-forward. The sim card is blocked so I'm unable to login to the online account. I still see I'm being charged and that is causing issues with my bank account. Please cancel...

Resolved! Discount

I am trying to use my blue light card discount to purchase a new phone 

Staceyosb by • Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos
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