Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone is cut off

My phone is cut off

Resolved! Charges if cancelling within 14 days cooling off period

Hi, Does anyone know what charges are made if cancelling a sim only contract within 14 days? Is there is usage cost per day, cost per GB or cost per call? Many thanks

Resolved! new watch

I want to buy a smart watch

Resolved! Bill

Hi, I have had £70 taken out of my account but my o2 bill online is only £45

Resolved! Two pending transactions

Hi!, so long story short, went to upgrade to a new device and my first transaction failed, so did it again and it was successful, but now I have two pending transactions on my bank account. Will I be paying for one of the transactions or both of them...

How can I cancel an old contract when I don't know the phone number or account number?

Hello, Some time ago I took out an o2 pay monthly contract, but I did not end up using the sim. I recently realised that I have been paying for this contract ever since, but I can't cancel it as I don't know the phone number and have no records of an...

monthly payments

why for the past 3 months has my contact went from 45 pound a month to 70

Order Stuck on Processing

So i am really confused. Ordered an Apple Watch Ultra on 03 Feb using click and collect to my local store, which said would be today (05 Feb). I decided to add an upfront payment and processed as normal (note that this is then linked to my existing i...

Switch to direct debit

Hello to whom it may concern, I would like to switch from monthly credit card payment to monthly direct debit through my bank directly. Can you help me with the process? Thank you for letting me know. Clement Rondey

Someone please help before I drop this network by the weekend

Hi there, I'm here because I'm out of options and I plan to switch this weekend as I can't seem to get it resolved.I've been with O2 for something like nearly 20 years I simply wanted an upgrade.I went in store, went through all the stuff in like 10 ...

O2

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