Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Double mobile data issue

Hi I have activated my Virgin Media and O2 supercharge offer for at least two weeks but my mobile data allowance remains the same and it's going to run out. What can I do? Thank you.

Cancel phone insurance

Hi, my Samsung phone started playing up a year ago, actually didn’t realise I was paying for insurance; I ended up buying a new phone and see no point in carrying on paying for insurance for a phone that’s shoved in the cupboard

Payment reminder

I don’t want payment reminders going to the two O2 numbers I have as they are my step daughters phones (REMOVED) and (REMOVED)could you please just send them to mine please (REMOVED)

Resolved! Delayed payment

Hi my name is (REMOVED) I have outstanding delayed payment but I'm not sure how much is it exactly My account number is (REMOVED)

I have been charged for two device plans after switch up

I have been charged for two device plans after switch u

I want to lower my tariff

I have been a loyal O2 user for many years, I would like to lower my tariff as I never use the data that I pay for. How do I do this?

IMPOSSIBLE TO SPEAK TO ANYONE ABOUT AN ONGOING SIGNAL ISSUE

I have been getting text updates every few days regarding a transmitter issue in my area. Basically I am getting either a very weak or no signal at all. First text was on the 31 Oct, advising 48 hours to fix. Then on the 2 Nov, advising 5 days, then ...

New pay monthly contract

I recently received an email saying I have been accepted and to log in to my account to see what to do next but I cannot see anything on my account about what to do?

Wrong phone number

Have just created a my 02 account however have put a wrong phone number on there by mistake now can’t login in as can’t access the security code how do I change the number

Sim

I'm paying a sim only deal, I switched today to a different sim only deal as I was due an upgrade. I bought my new package and I got it as an esim. When I have gone onto the 02 website to activate my new esim, It asked to send a code to my number for...

O2

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