Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need a PAC code and need a new SIM. O2 fobbing me off!!!!!

Hi all,with my Virgin contract we got a free sim. I’ve been using it at university as the WIFI is awful. Last month my other half’s phone contract finished and instead of paying sky high monthly ransom we transferred his number to the O2 sim and canc...

Resolved! Returns

Hoping someone can shed light, if I return an upgrade in store, how long before it allows me to upgrade again?

Resolved! Roaming

Hi All,Be aware that turning off roaming does not stop receiving text messages and possibly calls. On my arrival in Morrocco I made sure roaming was off, however I still received 10 text messages from my son ( which were all unnecessary!! ) and it co...

Resolved! Credit

I recently tried to obtain a contract with 02. I payed £30 upfront however my contract was declined. I phoned and they said they would reinburse the money but ive just had a confirmation saying i have £30 credit? Does this mean they will return it to...

Nightmare trying to port in

I transferred over to O2 from early Jan - it’s been 3 weeks but still can’t port my number in. Utter nightmare! I’ve called the customer service multiple times and getting conflicting messages every time. Latest call most unhelpful - they only say th...

Resolved! Call forwarding

I am having a few problems since moving to a Motorola G85 mobile.I transferred the dim and copied all I could from my Xiaomi mobile.I am getting voice mail issues, call forwarding issues and incoming calls from contacts coming through as 'unknown'.I ...

Resolved! Terms and Conditions change

Sorry to beat a no doubt dead horse, but I've received the email today about being moved to the new terms and conditions in March, and the change from price increases being based on RPI to being in pounds and pence.The email says I can leave my contr...

Not able to access online bill

I'm unable to access my latest bill and the help is useless. Anyone had the same problem?

Resolved! Cancel account

Hi can anyone please advise how I can cancel my account as I lost my phone so don’t have the registered number anymore? Can’t cancel it at my bank as payment is down as reoccurring payments so have to cancel it with 02. Really appreciate some help pl...

Had emails for new phone at registered email account for old phone, but can't get account for new ph

So few months ago I set up a new phone with 02 sim and have been making monthly payments for it. But it isn't registered on my original account, and as the emails about the new number have been sent to the same email account as the old number I don't...

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