Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Overdue payment

I've just had a note that my payment is overdue. Why was it not automatically taken from my account as it has been in the past? There is plenty of money in there.

Can't access my 02

Everytime I try and access my02 it says there's a problem and to either wait 48 hours or contact customer services. Every time I change the password it does it over and over.

Data usage

My data has finished I don’t know how I used that much also never got a message to tell me I’m close to the end of my data

SIM card

I haven’t received my new SIM card

Bill query

Hello,I left o2 a couple of weeks ago and have been issued my final bill of £16, (I received a text message with this amount.) However o2 have taken out £80 from my bank account and I don’t know why. And I’m unable to view my bill when I sign in to o...

Moving to Portugal permanently.

Hey there,I'm currently on a rolling contract with you, but plan to move to Portugal for good. Is there anything you offer / partner networks where I could transition to a contract more suitable abroad?

Billing

Hi I actually paid the wrong bill today instead of paying off my device plan I actually paid the airtime one instead which normally comes off by direct debit can I get that changed

I’ve been charged twice and it has put my bank into a £70.48 overdraft and it took my last £10

I need someone to get back to me asap. I payed the bill on the 27th of September and now o2 have took out another £80.48 for my iPad, I need refunded

DPD DELIVERY

Good Morning I was Expecting my new Phone to Arrive Yesterday which it would have done Except DPD Forgot to send the Pin Number that I was Supposed to give the driver the said phone According to them is Now on it's way Back to you the Order Number is...

Deactivation,Vas,Change

Just received a text message at 12.30am in the morning, I did not click on the link in the text. But as it started playing on my mind, I logged into my 02 account via my laptop. It is to do with an order I have not made???? I tried to find if there w...

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