Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Number porting

My number should have ported over yesterday by 6pm. As of today, my old number has gone dead, and still not transferred over to 02.Now been told should be done by close of business today. Worst mistake ever going to 02.

AS04 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Is it only me that finds the app useless for making payments

Hi everybody I have around seven lines and devices and cannot get the app to take some if at times any of my payments it just says couldn't take this payment contact your bank which I have done and they say if the money is there they will pay it. I c...

Fedupkid by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Transfer Volt benefits to new address

Hi! If I'm moving house, can I transfer my Volt benefit to the new address? If yes, who should I contact? Thanks T

Timstar by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Roaming not working

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts? It looks like you landed on a popular topic that many are viewing! Why not register to ou...

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Anonymous by Not applicable
  • 84 replies
  • 0 kudos

Resolved! Contract

Hi why is my contract saying sim only as when I put in for the contract the lady on the phone told me I was getting a phone with my contract

Sarah45 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ordered wrong colour

I have just ordered a phone and new sim. I ordered the wrong colour. Is this easy to change?

Roo82 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Need the PAC CODE

I need the pac code this number xxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Aja by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Porting number in from Tesco Mobile

Hi, I requested to port my number to 02 wben I ordered my sim only pay monthly contract. Apparently it did not go through, for some reason. I have rung twice and they say going through tomorrow, but I have had no text or e mail confirming this, Ihave...

Trenige by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No network signal

Hi there, I was late on my bill so I was cut off today, didn't realise so I paid the full amount, my signal did not return? Its been all day..

TDF by Level 1: Joiner
  • 1 replies
  • 0 kudos