Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Denied 02 switch up

Hi, I am looking for advice. I have just tried to switch up in store and got an error stating "you have reached the maximum number of pay monthly contracts allowed at any one time". I have seven lines on my account, have been with o2 for a very long ...

Resolved! o2 mobile boardband.

I am trying to set up a spend cap on my mobile boardband that I got from a o2 store today and when I click on set up a spending to loads to my 02 mobile account page when I know that I already have spend setup on my mobile phone so dose anyone know w...

Switch Up Issue

I am trying to switch up a phone after the 90 day requirement.The process gets to the point of putting salary etc in and then an error in a red border shows a page saying ‘sorry there has been a problem’ and quotes a NC reference. No pre contract inf...

Suspect text from 02

I have received a text from o2 stating that a refund is being processed but it does not say what it is for.It provides a link https://v.o2.co.uk/F6G6u2S6 to see the status. I have looked for this link but it does not appear to exist.

forgotten pattern to access phone

i cant remember the pattern to unlock my phone help

Resolved! 02 multi save lead number?

I have tried to setup multi save on the 02 website but doesn’t seem to be working can I text the work Loyalty? Also is the first text I send classed as the lead number then I can start to add other numbers who have upgraded with 02?

Incorrect you have used 80% of your data message.

Hi,Basically I have 6gb data (3gb + free 3gb data bolt on for 24 months).When I hit around 2.5gb I usually get the text saying you have used 80% of your inclusive data. Is there anyway to fix this so I get the notification when im nearly hit 6gb?The ...

Resolved! Upgrade

Hello i was told that after having this pay monthly sim for 6 months i can upgrade to a phone but whenever i try to upgrade i get rejected, i feel like i have been lied to which makes me even more disappointing. what do i have to do to be able to upg...

Resolved! Entering Competitions

I’ve trying to enter radio station heart fm competition but I think my phone number has been blocked So please unblock it and texting number on 82122 please

Full bars. Yet no internet and can’t make calls.

Hoping someone can help. I am on o2 pay monthly customer. I have two sims, one I use and one my Aunty uses. I have an iPhone 15 pro max. She has an iPhone SE. I’ve also tried my sim in a google Pixel 7a in case it was an iOS issue. If we’re at home t...

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