Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to install eSim to my new device

Previously had a Pixel 7 Pro on a 24 month contract using an eSim. I now have a 16 Pro Max and have switched to a 12 month SIM only package, when I signed up to this package I selected the options for eSim and use on an Apple device. I am trying to i...

Resolved! leaving o2

The website if very unhelpful when it comes to working out how to leave O2. Please advise if I need to give notice as the dates I've put in for leaving bring up the same final figure regardless of if I put today or in a months time!

Refund

I have £8.13 credit on my account and would like a refund

Resolved! Age restricted

Na

Payment

I have paid my bill before my direct debit was due, but you have taken my payment from my direct debit which has made me overdrawn can this be paid back to my bank please thank you Ann McLoughlin

Resolved! Canceling contract while abroad

I'm abroad for 4 months. I've bought a local sim which is much cheaper than using the o2 International plans. I want to cancel my o2 contract for now so I'm not paying my o2 bill for the next 4 months while I'm not using it, but I don't want to leave...

Vat breakdown on reciept

I need a vat breakdown for my monthly bill

Resolved! Line has been blocked but I have a payment arrangement plan

I have a payment plan but my line has been restricted

Resolved! Extra charge on my bill

HelloIve been charged extra on my bill as I sent 2 pictures to other IPhones. It’s free to send pictures to other iPhones from iPhones so I’m not sure why I’ve been charged. ThanksJason Hollington

My SIM card will not work in my new phone

I have bought a new phone and my old sim is not working in it

O2

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