Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 cannot port my number after 2 months?

I bought a 12 month sim from O2. After 2 months they cannot port my number. I just get told the same scripted response. 'We will get back to you in 5 days'. Nobody ever gets back. I have not had any phone calls or contact. I have to contact them. Suc...

Switch up

Hi when doing switch up online why does it ask for upfront payment i was told there was nothing to pay so otder cancelled

Resolved! new esim barcode

I am currently abroad for the next 2 months but I have bought a new phone and want to transfer my esim to my new phone. How can i do that.... i have trued from Myo2 but with no result!

Resolved! bolt on

How much does a call cost to Australia if I have a £3 bolt on

Still being charged after contracting ended last month

Hi there My contract ended last month and I'm still being charged and receiving emails stating direct debit and bill still in place and that's it is going up next month. I also did not receive a final bill after the 14 days from disconnection.

Making calls abroad

I’m stuck in the USA for an additional 24 hours and need to make international calls how can you assist

Resolved! spend cap

I've been informed my spend cap has exceeded 50%, it is £5.79. What is this charge for? Whereabouts in my account can I see this and why I have been charged?

4g doesn’t work

4g hasn’t isn’t working in my area

Resolved! Billing Problem

Hi, my mobile phone number is (REMOVED). I think my one year contract has ended, but you keep asking me to pay for a new billing this month. Could you help me to end the contract?

Additional payment made

Hi I made a pymt via my credit card to cover this months payment as the direct debit would be returned where can I see this has been received as a payment via direct debit has been made today but will be returned credit card pymt was made 31st Octobe...

O2

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