Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Fair Usage Policy in regards to mobile data

Hi all, after spending hours reading through terms and conditions, excessive use policy and fair usage policy, I can not find in writing the actual O2 limit which it applies to customers who use their data excessively. The reason I am asking this, is...

Bill paid on time, o2 cut me off twice!

I have called and emailed o2 with no response.I’ve been with O2 7 years. I paid my bill in full and on time. O2 cut me off twice both times causing huge problems. I’m a domiciliary carer and on a low income. O2 admitted it was their fault, They offer...

Resolved! using an iphone in australia

Hi. My daughter, who is also on O2 will soon be travelling to Australia, NewZealand and Fiji. She will be away for about 3 months. What is the cheapest way for her to use her phone without buying a local sim in each location? I believe that o2's trav...

Resolved! move my number over to o2

hi, I opened a pay monthly last week for my son and he wants to keep his old number. I have the PAC code, how do i go about changing the number. I already the the sim card from o2. thanks

O2 Open - Account Not Found

I signed up for O2 open on 4th Jan 19 and activated,printed my codes as well alongside had my old O2 login which did not have any mobile account. By mistake i might have merged both the account and when I got my O2 Contract on 15th Jan,wanted to logi...

Resolved! Keeping my number taking forever

Can o2 do this any quicker? I requested it on Saturday...it’s Thursday and still no signal

Resolved! spend cap

how can i change my spend cap, all i find is a list of questions , but no active button to select ,.

Phone Bill

I've tried 4 times today to pay my phone bill and each time o2 claim that it's a problem with my bank. I've called my bank and there are no issues with my account or card. This also happened last month when o2 went down

Resolved! How do I access voicemail on a non smart phone?

When I use 222 it says Unable to connect! New to O2 today. Am using very old fashioned mobile.

Resolved! Switching to pay as you go while abroad

I am currently in the US and will be for the next few months. I wish to cancel my pay monthly contract and instead switch to pay as you go, keeping my old number.Is it possible to do this from outside the UK?

O2

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