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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330276 Views
  • 2 replies
  • 2 kudos

mast fault

Last year I lost voice connection in part of my house for some eight months because O2 failed to fix a mast fault in KT21. The call would drop out, depending on where in the house I was - usually they could hear me but I couldn't hear them. Earlier t...

Peter7 by • Level 1: Joiner
  • 840 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel SIM ONLY contract

Would like to cancel my SIM ONLY contract as I did it as an upgrade and would like to upgrade my phone instead.Thank you

Bennett by • Level 1: Joiner
  • 955 Views
  • 2 replies
  • 0 kudos

o2 are a waste of time!

i spoke to someone at o2 yesterday they said they would reconnect my services, well it’s been 16 hours and still nothing so i contacted them again this morning, apparently the guy i spoke to said they can’t do reconnections from the chat!so why did i...

K8ie1892 by • Level 1: Joiner
  • 1896 Views
  • 6 replies
  • 1 kudos

Resolved! Strange "premium charges"

I am extremely frustrated to find that O2 were no help resolving unexpected telephone charges incurred when chasing up an on-line order that I placed on a certain high street supermarket. I received a message from the courier (XDP) stating that they ...

SunsAnvil by • Level 1: Joiner
  • 4734 Views
  • 7 replies
  • 0 kudos

Resolved! nuisance calls

Can you stop me getting nuisance calls?

Resolved! Bill

Why do 2 lots of payments come out of my account each month? Airtime plan and monthly device plan?

Chris94 by • Level 1: Joiner
  • 1007 Views
  • 2 replies
  • 0 kudos

Direct Debit

My phone and my daughters phone bill is overdue this happens most months Can i change my direct debit date to 24th of each month rather than 9th

Beckyg by • Level 1: Joiner
  • 948 Views
  • 3 replies
  • 0 kudos

Resolved! Bill

I've been billed for an International call I did not make. I think this is suspicious activity/scam. I received a 1 second call from the international numbers and then immediately afterwards (somehow) my phone called the number. The number was +12644...

JDE by • Level 1: Joiner
  • 1166 Views
  • 3 replies
  • 0 kudos

Resolved! transferring number to O2

Justmoved to O2. I am transferring my number. I have supplied the PAC code and the old SIM now shows as disconnected. New sim also shows as disconnected. How long should this take to change over?

pedromo by • Level 1: Joiner
  • 1868 Views
  • 6 replies
  • 1 kudos
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