Bill paid on time, o2 cut me off twice!

[Nickypom]

I have called and emailed o2 with no response.

I’ve been with O2 7 years. I paid my bill in full and on time. O2 cut me off twice both times causing huge problems. I’m a domiciliary carer and on a low income. O2 admitted it was their fault, They offered me £2 compensation/ good will. I have written asking to be compensated properly so I’m not left out of pocket by O2s mistake, o2 refuse reply.

[Cleoriff]

@Nickypom

I presume your phone is now working again?

You could make a complaint for all the inconvenience you have suffered https://www.o2.co.uk/how-to-complain

If you use Resolver in the link you will probably get a far speedier response. RESOLVER

Best of luck and welcome to the forum

[b4u2]

It can take up to 10 working days for a response.

[Bambino]

@Nickypom You can speak to customer service using any phone by calling 0800 032 1402, which is a free call. I'm curious as to who you emailed, as O2 stopped using email as a method of communication years ago.

[jonsie]

The only email address is the complaint review service.