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Bill paid on time, o2 cut me off twice!

Nickypom
Level 1: Joiner
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I have called and emailed o2 with no response.

I’ve been with O2 7 years. I paid my bill in full and on time. O2 cut me off twice both times causing huge problems. I’m a domiciliary carer and on a low income. O2 admitted it was their fault, They offered me £2 compensation/ good will. I have written asking to be compensated properly so I’m not left out of pocket by O2s mistake, o2 refuse reply.
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Cleoriff
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@Nickypom

I presume your phone is now working again?

You could make a complaint for all the inconvenience you have suffered https://www.o2.co.uk/how-to-complain

If you use Resolver in the link you will probably get a far speedier response. RESOLVER

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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b4u2
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It can take up to 10 working days for a response.
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Bambino
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@Nickypom You can speak to customer service using any phone by calling 0800 032 1402, which is a free call. I'm curious as to who you emailed, as O2 stopped using email as a method of communication years ago.

I DO NOT WORK FOR O2



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jonsie
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