Cash

[ewelinazaragoza]

Hello why me Paid 2 times for my mobile every time os problem for o2

[MI5]

Absolutely no clue whatsoever.

Guide: How to find help & contact O2 

I think you also asked here https://community.o2.co.uk/t5/My-O2/Cash/td-p/1759927

[pgn]

Perhaps you could use your MyO2 to find out what's been happening, @ewelinazaragoza?

 ->  https://accounts.o2.co.uk/signin

Note if you pay by another method and you have a Direct Debit set up on a Pay Monthly contract, you need to leave at least 5 days clear before your Direct Debit date if you wish to pay some other way - otherwise you will pay twice that month, and the extra payment will remain as a credit on your account until the following month, at which time the credit will be used to pay, not your Direct Debit.

Guide: How to Pay Your Bill (Airtime & Device Plans) 

If I understand the question correctly...?

[TallTrees]

Take note @ewelinazaragoza 

We are a community of o2  customers 

Unfortunately do not have access to your account details

You need to contact o2 customer services 

as advised 

Hope this is sorted out for you soon

[jonsie]

Tricky...

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[MI5]

As already posted on the duplicate thread.

@ewelinazaragoza 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm